Lead Care Manager (ECM) – Hybrid Role

Heritage Health Network (HHN)

Join Heritage Health Network and make a meaningful impact in your community as a Lead Care Manager supporting members through our Enhanced Care Management (ECM) program.

This is a hybrid position (2 days remote, 3 days in the field), giving you the flexibility to work from home while building strong, in-person connections with members across Low Desert regions.

Key Responsibilities

Serve as the primary point of contact for members and coordinate their care
Develop and manage personalized care plans with members and providers
Collaborate with healthcare teams and community resources
Support members through education, advocacy, and engagement
Identify and address gaps in care
Maintain accurate, timely documentation

Requirements

Experience in care or case management (community-based preferred)
Knowledge of Medi-Cal and ECM strongly preferred
Strong communication and interpersonal skills
Ability to work in a team-oriented environment
Willingness to travel within Orange County
Bilingual (English/Spanish) preferred

Benefits

Medical, dental, and vision insurance
Paid time off + holidays
Competitive pay + quarterly bonuses
Hybrid work flexibility
Growth and advancement opportunities

Be part of a mission-driven team making a real difference. Apply today!

Lead Care Manager - Low Desert